Travel Industry Training – Direct Travel Academy

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Course Content

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Introduction To The Course 2 Topics | 1 Quiz

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Introduction-Pre-check For Boarding

Syllabus – The Rules of the Road

Introduction Assignments

Chapter 1 – Why Become a Travel Advisor? 3 Topics | 1 Quiz

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Why Become a Travel Advisor?

Who Are Travel Advisors?

Travel Advisor Specializations and Your Future

Chapter 1 Review Quiz

Chapter 2 – Building Blocks of the Travel Industry 4 Topics | 1 Quiz

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Air Travel and Destinations

Global Distribution Systems

Affliations and Organizations for the Travel Advisor

Chapter 2 Review Quiz

Travel School Resource Guide

Chapter 3 – Travel Consultants – Vacation Specialists 3 Topics | 2 Quizzes

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Planning Dreams and Making Memories

Vacation Packages

Cruise Vacations -types, booking and trends of the Cruise Industry

Chapter 3 Review Quiz

Chapter 3 Assignment Cruises and Tours

Chapter 4 – Discover Your World – Hemisphere Geography and Popular Vacation Destinations 6 Topics | 2 Quizzes

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Discover Your World-Destination Education

Western Hemisphere Highlights : Bermuda, the Bahamas and the Caribbean : The Sun and Sand Destinations

Western Hemisphere Highlights: Mexico, Caribbean, Alaskan, and River Cruises: Sun, Surf and Adventure

Western Hemisphere Highlights: Major Tourism Destinations in Canada and the United States of America : Scenery, Culture and Fun

United Kingdom and Republic of Ireland and Northern, Eastern and Southern Europe

AAAAA: Asia, Africa, Australia, Antarctica, and South and Central America

Chapter 4 Review Quiz

Chapter 4 Assignment

Chapter 5 – Specializations 8 Topics | 2 Quizzes

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Specializations and Single Travel

Honeymoons and Destination Weddings

Family Travel or Disney Specialist

Adventure Travel and International Travel

Hawaii

Alaska

Group Travel & Corporate Travel Specialists

Other Options- Travel Insurance Intro

Chapter 5 Review Quiz

Chapter 5 Assignment

Chapter 6 – Ground Transportation, Accommodations and Technology 4 Topics | 2 Quizzes

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Ground Transportation: Trains, Rental Cars, & Motor Coaches

Accommodations

Technology

Conclusion For Ground Transportation, Accommodations and Technology

Chapter 6 Review Quiz

Chapter 6 Assignment

Chapter 7 – The Travel Professional and Show Me (Us) the Money! 8 Topics | 2 Quizzes

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Understanding Professionalism, Ethics and Code of Conduct

How Do Travel Advisors Make Money? And Commissions

Service Fees and Consulting Fees and The Value of a Travel Professional

Group Incentives

When Will Travel Providers Pay Commissions?

How Customers Pay For Travel

So, How Are Travel Advisors Compensated?

Conclusion for Chapter 7

Chapter 7 Review Quiz

Chapter 7 Assignment

Chapter 8 – Interpersonal Skills, Customer Service, Sales and Relationships 7 Topics | 2 Quizzes

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Nature of Communications, Perception and Communication Styles-Advisor and Client

Nonverbal, Listening and Written Communications For The Travel Advisor

Understanding the Travel Buyer

Steps in Selling -How the Travel Advisor Builds Relationships

Making The Sale and Motivating the Client to Action

Follow up, Customer Service, Modifications and Solving Problems

Chapter 8 Conclusion

Chapter 8 Review Quiz

Chapter 8 Assignment and Midterm

Chapter 9 – The Mechanics of Travel Insurance 6 Topics | 2 Quizzes

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What Is Travel Insurance, and What Does It Cover?

Why Is Travel Insurance Good for the Client, and for the Travel Advisor?

When Should Travel Insurance Be Sold?

Who Sells Travel Insurance?

What Else Do You Need to Know About Travel Insurance?

Conclusion For Chapter 9

Chapter 9 Review Quiz

Chapter 9 Assignment

Chapter 10 – Practical Advice for International Travelers – 6 Topics | 2 Quizzes

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Entry Requirements for the International Traveler

Health and Safety for International Travelers

Dealing with Measurements and Money for International Travelers

International Culture and Customs

A Review and Returning Home For The International Traveler

Chapter 10 Conclusion

Chapter 10 Review Quiz

Chapter 10 Assignment

Chapter 11 – Avoiding Fraud and Scams 6 Topics | 2 Quizzes

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GDS Scams and Other Alerts

E-Mail Scams

Credit Card Scams

Travel Advisor Card Mills

Too Good to Be True? Probably and What You Can Do: “Trust but Verify”.

Chapter 11 Conclusion

Chapter 11 Review Quiz

Chapter 11 Assignment

Chapter 12 – Building a Career as a Travel Advisor 6 Topics | 2 Quizzes

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Preparing For The Employment Search

Evaluating Career Possibilities and Finding Employment

Expectations and Opportunities of being an Independent Contractors in the Travel Industry.

Setting Up Your Business

Growing Your Business

Chapter 12 -Conclusion

Chapter 12 Review Quiz

Chapter 12 Assignment

Chapter 13 – Putting into Practice The Details, Desires and Expectations of Your Clients 9 Topics | 2 Quizzes

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Getting Started-Strategies to Planning Successful Itineraries

Starting Out- Producing The Itinerary

The Reservation Process

Proposal -Matching the Clients with their Itinerary

Directed Sales Preferred Suppliers

Close the Sale —Book Them

The Keys for Follow up and Follow Through –Customers For Life

Words of Wisdom

Chapter 13 – Conclusion

Chapter 13 Review Quiz

Chapter 13 Assignment

Chapter 14 – I’ve Learned a Lot. Now What? 3 Topics | 1 Quiz

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New Industry Travel Trends

Create A Buzz

An In-depth look at Booking Group Travel

Chapter 14 Assignment

Chapter 15 – Final Project 5 Topics | 2 Quizzes

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Great Expectations for a Career as a Travel Advisor

Helpful Hints

A Graduate Beginning

Final Practical Assignment

Final Project Assignment

Evaluation Of Course

Instructor and Course Evaluation