DT Academy Student Complaint Process
Student Grievance Process
Students have a right to file a complaint with the Direct Travel Academy President/Director. Students are expected to follow the Direct Travel Academy Complaint Process in order to reconcile any complaints in a timely and efficient manner.
Direct Travel Academy
Connie Corbett, President/Director
5236 Vogel Road, Suite B
Evansville IN 47715
Connie Corbett, President/Director
5236 Vogel Road, Suite B
Evansville IN 47715
The purpose of this policy is to provide a method for prompt and equitable settlement of student-initiated complaints.
Procedure
- Students may pick up a copy of the Student Complaint Form at the Direct Travel Academy office, or request one to be mailed or emailed. Students may also download this form on the Direct Travel Academy website, or fill out the online form.
- Each complaint must be completed and submitted to the President/Director during normal business hours (M-F 8:30 am – 5:00 pm)
- The complaint form must be received within five (5) business days of the date of the occurrence or matter.
- Each complaining student shall file a separate Student Complaint Form.
- Within five (5) business days of receiving a complaint, the President/Director of Direct Travel Academy shall route the complaint to the appropriate persons for a response.
- The responding person shall send a written response to the President/Director within five (5) business days of receiving the complaint form from the President/Director.
- The President/Director shall provide the written response to the complaining student within five (5) business days of receiving the complaint form back from the “responding person”.
- The President/Director shall maintain each complaint form for reference.
Students will check off that they have read and understand this policy on the website during the enrollment process.
Student Grievance Form
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